Processing Time: Products are typically shipped within two working days after payment is received. Depending on stock availability and order volume, delays may occur. Thank you for your understanding!
Shipping Partners: Goods are shipped using Swiss Post for reliable and efficient delivery.
Shipping Rates:
Switzerland:
• Orders up to CHF 10: Flat express shipping fee CHF 5
• Orders above CHF 10: Free express shipping
Europe:
• Orders up to CHF 50: Flat shipping fee CHF 9
• Orders above CHF 50: Free standard shipping
Delivery Time: Goods are shipped within 2 days of order placement. If timely delivery is not possible, the customer will be notified within 5 working days of order placement, and the new delivery date will be communicated.
Please note that the shipment usually arrives the following day of dispatch.
International Shipping: For international deliveries, customs duties, taxes, and fees may apply, which are not included in the displayed total price. Customers are responsible for these charges.
Order Tracking: Once your order is shipped, you will receive a confirmation email with tracking information. Use this information to track the status of your delivery.
Delayed or Lost Shipments: While we strive to provide accurate delivery estimates, unforeseen circumstances may cause delays. If you experience significant delays or if your shipment is lost, please contact our customer support for assistance.
Please note that “Gisoo Jewels” cannot be held responsible for non-performance or delayed performance of the contract in case of force majeure or the inability of our supplier and/or service provider to deliver. Additionally, “Gisoo Jewels” cannot be held responsible for non-delivery or delayed delivery due to incorrect or incomplete addresses. If the ordered goods are not available, we reserve the right not to fulfill the order. However, the customer will receive a refund.
Questions or Concerns: If you have any questions or concerns regarding shipping and delivery, please don’t hesitate to contact us. We’re here to assist you.